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DealerRater Aug 22, 2017

I just felt the need to post nearly a month after my purchase of a 2017 Toyota Prius Prime. The deal itself was pretty painless and hassle free due to my use of Consumer Reports/True Car pricing. I didn't get the BEST price but it was fair and what I was willing to pay and didn't involve any haggling at all. I think buying a car is one of the worst experiences but the no haggle pre-determined pricing is good for someone like me. My sales person, James Velsor, was excellent and nice and made the deal quickly. My issue became when I was negotiating for the trade-in of my 2011 Toyota Prius III. It was in excellent shape, had low mileage of 41,000, tires less than a year old and was maintained meticulously and serviced as recommended by Toyota. It had been in an accident where the front end was damaged but there was NO damage to the frame and it was fixed immediately and professionally by a Toyota certified body shop. The person at Paul Miller Toyota who was dealing with the trade-in value acted as if he was doing me a BIG favor by offering me $7000 for it. He said it was because of the accident and that it now couldn't be "Toyota Certified" and that $7000 was absolutely pushing the limits of its' value. I made the deal because it was easier than trying to sell it on my own and it made the whole buying process more streamlined plus you save the taxes on the value of the trade-in, which in retrospect was not all that much $481. I made a stupid decision. I knew my car was worth thousands more but I was starting to doubt myself due to what the dealer was telling me due to this accident. Anyway I made the deal and left with my new car a week or so later. Lo and behold less than a week after that I see that they have my "horribly damaged" LOL, used car on their lot for $13,000 nearly $6000 more than they paid me. Now I understand that they are entitled to make a profit and need a little negotiating room but the $6000 seems more than a little extreme. Shame on me for allowing it to happen. Shame on them for offering so low an amount on my obviously way more valuable trade-in. I know they made the best financial deal for them but it leaves a bad taste in my mouth and I know I wear a lot of the blame. I had the ability to float myself the extra money needed to make the deal and sell the car on my own and know I could have gotten at least $3000 more had I sold it privately than I got on the trade-in and way more than the value of the tax savings. So my advice is that they are pretty decent to deal with in making the sale on a new car but BEWARE of them severely undervaluing any trade-in you might have. I highly recommend that you sell your used car privately if you have the time and financial ability to and you will ALWAYS make a much better deal.

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 Paul Miller Toyota of West Caldwell 

Welcome to Paul Miller Toyota of West Caldwell, a member of Paul Miller Auto Group and a dedicated auto dealer serving drivers in West Caldwell, NJ and beyond. When you’re looking for a high quality selection of new 2017-2018 Toyota vehicles, remember that we’ve got an excellent selection and competitive prices for all our new 2017-2018 Toyota vehicles. Come check out the new 2017-2018 Toyota 86 sport coupe, Toyota Prius hybrid, Toyota Camry sedan, and Toyota Tacoma pickup. If you prefer to save more on a used model, we invite you to discover our impressive lineup of used and certified pre-owned vehicles. We serve West Caldwell, Wayne, Montclair, Livingston and Parsippany-Troy Hills NJ.

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(855) 637-9222

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1155 Bloomfield Avenue • West Caldwell, NJ 07006

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Paul Miller Toyota of West Caldwell

1155 Bloomfield Avenue West Caldwell, NJ
Phone: (855) 637-9222


Phone: (973) 882-5375


Phone: (855) 637-9222


Phone: (855) 637-9224

40.8559003 -74.3097666
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Paul Miller Toyota of West Caldwell
Paul Miller Toyota of West Caldwell
1155 Bloomfield Avenue
West Caldwell, NJ, 07006 United States
(855) 637-9222
Paul Miller Toyota of West Caldwell 40.8559003, -74.3097666.